Contact and Grievance Redressal

This page explains how customers, vendors, delivery partners, and other users can contact Glovia Marketplace for support, complaints, disputes, and grievance resolution.

Effective Date: July 5, 2026

Website: www.gloviamarket.com

Company: Glovia Marketplace Pvt. Ltd.

1. Contact Information

For general support, order-related questions, vendor support, return and refund requests, or other service-related matters, you can contact us through the details below:

Glovia Marketplace Pvt. Ltd.
Address: Kumarigal, Kathmandu, Nepal
Phone: 9700003327
Email: [email protected]
Website: www.gloviamarket.com

2. Grievance Redressal

Glovia Marketplace is committed to resolving user complaints and grievances in a fair, transparent, and timely manner.

If you are not satisfied with our service, product delivery, refund decision, vendor response, payment issue, or any other marketplace-related matter, you may submit a grievance to us.

3. How to Submit a Complaint

Customers, vendors, or users can submit complaints by contacting us through phone or email.

When submitting a complaint, please include:

• Your full name.
• Contact number.
• Email address, if available.
• Order ID or vendor ID, if applicable.
• Clear explanation of the issue.
• Photos, videos, payment proof, invoice, or other supporting documents, if needed.

4. Complaint Review Process

After receiving your complaint, Glovia will review the issue and may contact you for additional information if required.

We may also contact the vendor, delivery partner, payment provider, or other related party to verify the complaint before making a decision.

5. Resolution Timeline

Glovia will try to respond to complaints as soon as possible.

Simple support queries may be resolved quickly, while complaints involving vendors, refunds, payments, damaged products, missing items, or disputes may take additional time for verification.

6. Types of Issues We Handle

Glovia may assist with issues related to:

• Order delays or delivery problems.
• Wrong, damaged, expired, or missing products.
• Return, replacement, or refund requests.
• Payment confirmation or billing issues.
• Vendor-related complaints.
• Account access or profile issues.
• Product listing or pricing concerns.
• Misuse of the platform, fake orders, or suspicious activity.

7. Final Decision

Glovia will make decisions based on available proof, order records, vendor response, delivery confirmation, payment details, product condition, and applicable marketplace policies.

Glovia reserves the right to approve, reject, or partially approve any complaint, refund, return, replacement, or dispute request after proper review.

8. False or Misleading Complaints

Users must not submit false complaints, fake proof, misleading claims, or fraudulent requests.

If Glovia detects misuse of the complaint system, we may reject the request, suspend the account, cancel benefits, block the user, or take further action if required.

9. Contact for Grievance

For grievance-related matters, please contact:

Grievance Redressal Team
Glovia Marketplace Pvt. Ltd.
Address: Kumarigal, Kathmandu, Nepal
Phone: 9700003327
Email: [email protected]
Website: www.gloviamarket.com