Terms of Service

Welcome to Glovia Marketplace. These Terms of Service explain the rules and conditions for using our website, services, and marketplace platform.

Effective Date: July 5, 2026

Website: www.gloviamarket.com

Company: Glovia Marketplace Pvt. Ltd.

1. About Glovia

Glovia Marketplace Pvt. Ltd. is a multi-vendor online marketplace based in Nepal. We connect customers with vendors, sellers, brands, stores, and service partners who offer products through our platform.

Glovia may list products such as cosmetics, skincare, fashion items, groceries, pharmacy-related wellness products, and other marketplace categories approved by the company.

2. User Eligibility

By using Glovia, you confirm that:

• You are legally capable of using online services.
• You will provide accurate and complete information.
• You will not use the platform for fraud, illegal activity, or misuse.
• If using Glovia on behalf of a business, you have authority to represent that business.

3. Account Registration

Some features may require account registration. You are responsible for keeping your login details safe.

You agree not to:

• Share your account with others for misuse.
• Create fake accounts.
• Use another person’s identity.
• Provide false contact or delivery information.

Glovia may suspend or terminate accounts if we detect fraud, abuse, suspicious activity, or violation of these Terms.

4. Products and Listings

Glovia allows vendors to list and sell products through the marketplace. We try to keep product information accurate, but product descriptions, images, prices, stock availability, and offers may sometimes contain errors.

Glovia reserves the right to:

• Correct product errors.
• Update prices and offers.
• Remove unavailable or suspicious products.
• Cancel orders affected by incorrect pricing or listing mistakes.

Product images are for reference only and may slightly differ from the actual product.

5. Vendor Responsibility

Vendors are responsible for the products they list and sell on Glovia. Vendors must ensure that:

• Products are genuine and legally sellable.
• Product descriptions are accurate.
• Products are safe, valid, and not expired.
• They do not list fake, illegal, damaged, restricted, or misleading items.
• They follow applicable laws, tax rules, and marketplace policies.

Glovia may remove any vendor, product, or listing that violates our policies or harms customer trust.

6. Orders and Acceptance

Placing an order does not guarantee final acceptance. An order is confirmed only after Glovia or the vendor verifies product availability, payment status, delivery coverage, and order details.

Glovia may cancel or reject orders due to:

• Product unavailability.
• Incorrect price or information.
• Payment failure.
• Delivery restrictions.
• Suspicious or fraudulent activity.
• Vendor-side issues.

7. Pricing and Payment

All prices are shown in Nepalese Rupees unless stated otherwise.

Glovia may support payment methods such as cash on delivery, mobile banking, digital wallet, QR payment, online payment, or other available payment options.

Customers agree to pay the full amount shown at checkout, including product price, delivery charge, taxes, service fees, or other applicable charges.

Glovia reserves the right to change prices, offers, and charges at any time without prior notice.

8. Delivery

Glovia aims to provide fast and reliable delivery. However, delivery time may vary depending on location, vendor readiness, product availability, weather, traffic, technical issues, or other unavoidable situations.

Estimated delivery times are not guaranteed unless clearly stated.

Customers must provide correct delivery details and be available to receive the order. If the customer provides wrong information or is unavailable, extra delivery charges may apply.

9. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are handled according to Glovia’s return and refund policy.

Some products may not be eligible for return due to hygiene, safety, expiry, packaging, or vendor restrictions. These may include cosmetics, skincare, personal care items, pharmacy/wellness products, opened products, used products, or perishable goods.

Glovia may approve or reject return/refund requests after reviewing the issue.

Refunds may be processed through the original payment method, wallet, bank transfer, or another available method.

10. Product Quality and Authenticity

Glovia works to maintain product quality and vendor reliability. However, because Glovia is a marketplace, products are supplied by independent vendors.

If customers receive damaged, wrong, expired, fake, or defective products, they must report the issue within the required time with clear proof such as photos, videos, order ID, and product details.

Glovia may investigate the issue and take action against the vendor if required.

11. Offers, Coupons, and Promotions

Glovia may provide discounts, coupons, flash sales, promotional banners, and special offers.

Glovia reserves the right to:

• Modify or remove offers anytime.
• Set offer limits and conditions.
• Cancel misuse of coupons or promotions.
• Reject orders made through technical errors or unfair use.

Offers cannot be exchanged for cash unless clearly stated.

12. User Conduct

Users must not:

• Use Glovia for illegal purposes.
• Attempt to hack, damage, overload, or misuse the website.
• Post fake reviews or misleading content.
• Harass vendors, delivery partners, staff, or other users.
• Use false payment proof.
• Place fake orders.
• Copy Glovia’s content, design, brand name, logo, or business information without permission.

Violation of these rules may lead to account suspension, order cancellation, legal action, or permanent ban.

13. Reviews and Feedback

Customers may submit reviews, ratings, comments, photos, or feedback. By submitting content, you allow Glovia to use it for website display, marketing, quality improvement, and promotional purposes.

Glovia may remove reviews that are fake, abusive, offensive, misleading, promotional, or unrelated to the product.

14. Intellectual Property

All content on Glovia, including logo, brand name, design, text, graphics, images, icons, software, layout, and platform features, belongs to Glovia Marketplace Pvt. Ltd. or its authorized partners.

Users may not copy, reproduce, sell, distribute, or misuse any part of Glovia without written permission.

15. Third-Party Services

Glovia may use third-party services such as payment gateways, delivery partners, hosting providers, analytics tools, communication tools, or vendor systems.

Glovia is not fully responsible for delays, errors, failures, or issues caused by third-party service providers, but we will try to support users where possible.

16. Limitation of Liability

Glovia will try to provide safe, reliable, and smooth service, but we do not guarantee that the platform will always be error-free, uninterrupted, or fully secure.

Glovia will not be responsible for:

• Indirect losses.
• Loss of profit or business.
• Technical errors.
• Vendor mistakes.
• Delivery delays beyond our control.
• User misuse of the platform.
• Third-party service failure.
• Product issues caused by vendor negligence.

Our maximum responsibility, where legally applicable, will be limited to the amount paid by the customer for the specific order.

17. Indemnity

You agree to protect and hold Glovia Marketplace Pvt. Ltd., its directors, employees, partners, vendors, and service providers harmless from any claims, losses, damages, penalties, or expenses caused by your misuse of the platform, violation of these Terms, fraud, illegal activity, or breach of any law.

18. Account Suspension and Termination

Glovia may suspend or terminate user or vendor access without prior notice if we believe there is:

• Fraud or suspicious activity.
• Violation of these Terms.
• Misuse of offers or payments.
• Abusive behavior.
• Fake orders or fake listings.
• Legal or security risk.

Termination does not remove any pending payment, delivery, refund, or legal obligation.

19. Privacy

Your use of Glovia is also governed by our Privacy Policy. By using our platform, you agree that Glovia may collect and use your information according to our Privacy Policy.

20. Changes to Terms

Glovia may update these Terms of Service at any time. Updated terms will be posted on the website with a new effective date.

Continued use of Glovia after changes means you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of Nepal. Any dispute related to Glovia, its services, orders, payments, vendors, or users will be handled under the applicable laws and jurisdiction of Nepal.

22. Contact Us

For questions, complaints, support, or legal concerns, you can contact us at:

Glovia Marketplace Pvt. Ltd.
Kumarigal, Kathmandu, Nepal
Phone: 9700003327
Email: [email protected]
Website: www.gloviamarket.com