Privacy Policy

Glovia Marketplace Pvt. Ltd.

Effective Date: 2026/06/30
Website: www.Gloviamarket.com
Company Name: Glovia Marketplace Pvt. Ltd.
Registered Address: Kumarigal, Ward 7, Kathmandu Metropolitan City, Bagmati Province, Nepal

Glovia Marketplace Pvt. Ltd. (“Glovia,” “we,” “our,” or “us”) operates a multi-vendor online marketplace that connects customers, vendors, sellers, service providers, delivery partners, and other users through our website, mobile application, and related services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our platform. By using Glovia, creating an account, placing an order, listing products, becoming a vendor, or otherwise interacting with our services, you agree to the terms of this Privacy Policy.

If you do not agree with this Privacy Policy, you should stop using our platform.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Customers who browse, register, purchase, or interact with our platform.
• Vendors, sellers, pharmacies, stores, brands, and business partners who list or sell products through Glovia.
• Delivery partners, logistics partners, and service providers.
• Visitors who access our website or mobile application.
• Any person who communicates with us through customer support, email, phone, forms, social media, or other channels.

This Privacy Policy applies to information collected through our website, mobile application, vendor dashboard, admin dashboard, payment process, delivery process, marketing activities, and any other services operated by Glovia.

2. Information We Collect

We may collect personal, business, technical, transactional, and usage-related information from users and vendors.

A. Information Collected from Customers

We may collect:

• Full name
• Mobile number
• Email address
• Delivery address
• Billing address
• Account login details
• Order history
• Payment-related information
• Product preferences
• Wishlist, cart, and browsing activity
• Reviews, ratings, feedback, and complaints
• Customer support communications
• Any other information voluntarily submitted by the customer

B. Information Collected from Vendors

As a multi-vendor marketplace, we may collect vendor-related information, including:

• Vendor name or business name
• Owner or representative name
• Contact number
• Email address
• Business address
• PAN/VAT details
• Registration documents
• Bank account or payout details
• Product listings and inventory information
• Pricing, discounts, and stock details
• Order fulfillment records
• Vendor performance data
• Customer complaints, returns, and dispute history
• Documents required for verification, compliance, or fraud prevention

Vendors are responsible for ensuring that all business and product information submitted to Glovia is accurate, lawful, and up to date.

C. Payment Information

We may collect or process payment-related information such as:

• Payment method
• Transaction reference number
• Payment confirmation
• Refund status
• Wallet, QR, mobile banking, or digital payment records
• Billing details

We do not intentionally store complete sensitive banking credentials, card numbers, passwords, or payment PINs unless required for lawful processing and secured through authorized payment service providers.

Payment processing may be handled by third-party payment gateways, banks, financial institutions, or digital payment partners. Their own privacy policies and terms may also apply.

D. Device, Technical, and Usage Information

When you use our platform, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Location-related data
• Login activity
• Pages visited
• Products viewed
• Search history
• Clicks, interactions, and session activity
• Cookies and similar tracking technologies
• Error logs and security logs

This information helps us improve security, platform performance, user experience, analytics, and fraud prevention.

3. How We Use Your Information

We may use collected information for the following purposes:

• To create and manage customer and vendor accounts
• To process orders, payments, refunds, returns, cancellations, and deliveries
• To connect customers with vendors and delivery partners
• To verify vendors and business partners
• To display vendor products on the marketplace
• To provide customer support
• To communicate order updates, delivery updates, offers, and service notices
• To improve our website, application, products, and services
• To personalize user experience and product recommendations
• To prevent fraud, misuse, unauthorized access, and illegal activities
• To monitor vendor performance and marketplace quality
• To handle disputes between customers, vendors, and delivery partners
• To enforce our Terms and Conditions, Vendor Agreement, Return Policy, and other platform rules
• To comply with legal, tax, accounting, regulatory, and government requirements
• To protect the rights, property, reputation, and safety of Glovia, users, vendors, partners, and the public
• To conduct marketing, promotions, advertisements, and campaigns
• To analyze business performance, customer behavior, sales trends, and platform growth

We may use your information for any purpose reasonably necessary to operate, protect, improve, and legally manage a multi-vendor marketplace.

4. Multi-Vendor Marketplace Data Sharing

Glovia is a marketplace platform. This means some information must be shared between customers, vendors, delivery partners, and service providers to complete transactions.

A. Information Shared with Vendors

When a customer places an order, we may share necessary order-related information with the vendor, including:

• Customer name
• Ordered product details
• Delivery location or relevant address information
• Contact number, if required for order fulfillment
• Order notes or delivery instructions
• Payment confirmation or order status

Vendors must use customer information only for fulfilling orders placed through Glovia. Vendors are strictly prohibited from misusing, selling, copying, contacting customers outside the platform for unauthorized purposes, or using customer data for independent marketing without consent.

B. Information Shared with Delivery Partners

We may share necessary delivery-related information with delivery partners, including:

• Customer name
• Delivery address
• Contact number
• Order details necessary for delivery
• Delivery instructions

Delivery partners must use this information only for completing delivery services.

C. Information Shared with Payment Partners

We may share payment-related data with banks, payment gateways, mobile banking services, QR payment providers, wallet providers, and financial institutions to process transactions, verify payments, settle vendor payouts, handle refunds, and prevent fraud.

D. Information Shared with Service Providers

We may share information with third-party service providers who help us operate the platform, including:

• Hosting providers
• Cloud storage providers
• Analytics providers
• Email and SMS service providers
• Payment processors
• Delivery and logistics partners
• IT support providers
• Marketing and advertising tools
• Security and fraud prevention tools
• Accounting, audit, and legal advisors

These third parties may access information only as necessary to provide their services to us.

5. Vendor Responsibility for Customer Data

Vendors using Glovia must protect customer data received through the platform.

Vendors agree not to:

• Misuse customer personal information
• Sell or share customer data with third parties
• Contact customers for unauthorized purposes
• Use customer data for personal marketing outside Glovia
• Store unnecessary customer data after order completion
• Use customer data to bypass Glovia’s marketplace system
• Harass, spam, mislead, or directly solicit customers outside the platform

Glovia may suspend, restrict, penalize, or permanently remove vendors who misuse customer data or violate marketplace rules.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Keep users logged in
• Remember preferences
• Improve website performance
• Understand visitor behavior
• Measure advertisements and campaigns
• Prevent fraud and suspicious activity
• Improve product recommendations
• Analyze traffic and platform usage

Users may disable cookies through browser settings. However, some features of the platform may not function properly if cookies are disabled.

7. Marketing and Promotional Communications

By creating an account, placing an order, becoming a vendor, or interacting with Glovia, you may receive service-related and promotional communications from us through:

• SMS
• Email
• Phone calls
• Push notifications
• WhatsApp or messaging platforms
• Social media
• Website notifications

These communications may include order updates, delivery updates, offers, discounts, new product launches, vendor promotions, platform updates, and marketing campaigns.

You may opt out of promotional communications where legally required or where the option is provided. However, we may still send essential service-related messages such as order confirmations, payment updates, delivery updates, security notices, and account-related communications.

8. Advertisements, Sponsored Listings, and Campaigns

Glovia may display advertisements, sponsored products, vendor promotions, brand campaigns, seasonal offers, popups, banners, and personalized recommendations.

We may use browsing activity, order history, search history, product preferences, location, and platform interaction data to show relevant offers and advertisements.

Vendors and advertisers may receive aggregated or limited campaign performance data, but we do not intentionally sell customers’ personal contact details to advertisers without consent.

9. Data Retention

We may retain personal, transactional, vendor, and business information for as long as necessary to:

• Provide our services
• Maintain user accounts
• Complete orders and deliveries
• Process payments and payouts
• Handle refunds, returns, disputes, and complaints
• Comply with legal, tax, audit, and regulatory obligations
• Prevent fraud and misuse
• Protect our legal rights and business interests
• Enforce our agreements and policies

Even after an account is deleted, we may retain certain information where required by law, necessary for dispute resolution, fraud prevention, accounting, security, or legitimate business purposes.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no website, application, internet transmission, storage system, or digital platform can be guaranteed to be completely secure. Users acknowledge that they provide information at their own risk.

Users are responsible for maintaining the confidentiality of their account login credentials and for all activity conducted through their account.

11. User Account and Password Security

Users must keep their login details, password, OTP, and account access confidential.

Glovia will not be responsible for losses, unauthorized orders, account misuse, or damage caused by:

• Sharing passwords or OTPs
• Using weak passwords
• Leaving accounts logged in on shared devices
• Unauthorized access due to user negligence
• Phishing, scams, or fraudulent communications not directly caused by Glovia

Users must immediately notify Glovia if they suspect unauthorized account access.

12. User Rights and Choices

Subject to applicable law and platform policy, users may request to:

• Access their personal information
• Correct inaccurate information
• Update account details
• Delete or deactivate their account
• Withdraw consent where applicable
• Opt out of promotional communications
• Request clarification about how their data is used

Glovia may require identity verification before processing such requests.

We may refuse or limit requests where data retention is required for legal, tax, fraud prevention, dispute resolution, security, or legitimate business purposes.

13. Children’s Privacy

Glovia is intended for general users and is not specifically designed for children under the legal age of consent.

Users who are minors should use the platform only with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal information from children in a manner prohibited by law. If we become aware that personal information from a minor has been collected improperly, we may delete or restrict such information.

14. Accuracy of Information

Users and vendors are responsible for providing accurate, complete, and updated information.

Glovia shall not be liable for failed deliveries, wrong orders, payment issues, account problems, or service interruptions caused by inaccurate or incomplete information provided by users or vendors.

15. Third-Party Links and Services

Our platform may contain links to third-party websites, payment gateways, social media pages, advertisements, vendor pages, or external services.

We are not responsible for the privacy practices, content, policies, security, or actions of third-party websites or services.

Users should review the privacy policies of third-party platforms before sharing personal information with them.

16. Legal Compliance and Disclosure

We may disclose personal information if required or permitted by law, including to:

• Government authorities
• Courts
• Regulators
• Law enforcement agencies
• Tax authorities
• Legal advisors
• Auditors
• Fraud prevention agencies
• Dispute resolution bodies

We may also disclose information when we believe it is necessary to protect Glovia’s legal rights, enforce our policies, investigate fraud, prevent harm, or protect users, vendors, partners, and the public.

17. Business Transfers

If Glovia undergoes a merger, acquisition, investment, restructuring, sale of assets, partnership, ownership transfer, or business transfer, user and vendor information may be transferred as part of that transaction.

The new owner, investor, partner, or operator may continue to use the information in accordance with this Privacy Policy or a revised policy.

18. Platform Monitoring and Fraud Prevention

Glovia may monitor user and vendor activity to detect:

• Fake orders
• Fraudulent payments
• Suspicious transactions
• Abuse of discounts or promotions
• Duplicate accounts
• Policy violations
• Unauthorized vendor-customer contact
• Misuse of reviews or ratings
• Security threats
• Illegal or harmful activity

We reserve the right to suspend, block, restrict, investigate, or terminate accounts involved in suspicious, fraudulent, harmful, or policy-violating activities.

19. Reviews, Ratings, and Public Content

Users may post reviews, ratings, feedback, comments, product questions, or other public content on the platform.

Such content may be visible to vendors, other users, visitors, and the public.

Glovia may moderate, edit, remove, or restrict content that is false, abusive, misleading, defamatory, harmful, promotional, illegal, or against our platform rules.

Users should not post personal, sensitive, confidential, or private information in public review or comment sections.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Glovia shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from data use, platform access, third-party actions, vendor misuse, unauthorized access, service interruption, or user negligence.

While we take reasonable steps to protect data, users acknowledge that digital platforms carry inherent security risks.

21. International Data Processing

Some of our service providers, hosting systems, analytics tools, communication tools, or technology partners may process or store data outside Nepal.

By using Glovia, you consent to the transfer, processing, and storage of your information in Nepal or other countries where our service providers operate, subject to reasonable data protection measures.

22. Changes to This Privacy Policy

Glovia may update, revise, or modify this Privacy Policy at any time.

Updated versions may be posted on our website or application. Continued use of the platform after changes are posted means you accept the revised Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

23. Contact Information

For privacy-related questions, requests, complaints, or concerns, you may contact us at:

Glovia Marketplace Pvt. Ltd.
Kumarigal, Ward 7, Kathmandu Metropolitan City, Bagmati Province, Nepal
Email: [email protected]
Phone: 9700003327
Website: www.gloviamarket.com

24. Consent

By accessing, registering, purchasing, selling, listing products, communicating with us, or using any part of Glovia’s platform, you confirm that you have read, understood, and agreed to this Privacy Policy.

You also consent to the collection, use, storage, processing, sharing, and disclosure of your information as described in this Privacy Policy.