Frequently Asked Questions

Got questions? We’ve made it simple. Here are quick answers about shopping, delivery, vendors, payments, returns, and how Glovia works.

Effective Date: July 5, 2026

Website: www.gloviamarket.com

Company: Glovia Marketplace Pvt. Ltd.

1. What is Glovia Marketplace?

Glovia Marketplace is a multi-vendor online shopping platform based in Nepal. We connect customers with trusted vendors, stores, brands, and sellers so you can shop different products from one place.

2. What kind of products can I buy from Glovia?

You can shop products from categories such as skincare, cosmetics, fashion, grocery, wellness, personal care, and other marketplace categories added by Glovia from time to time.

3. Is Glovia a single shop or a marketplace?

Glovia is a marketplace. That means different vendors and sellers can list their products on our platform, while Glovia helps manage the shopping experience, order support, delivery coordination, and customer service.

4. How do I place an order?

Browse the product, add it to your cart, enter your delivery details, choose your payment method, and confirm the order. After that, our team or vendor will verify the order and start processing it.

5. Is placing an order final?

Not always. Your order is confirmed only after product availability, payment status, delivery location, and order details are verified. If there is any issue, Glovia may contact you or cancel the order.

6. How fast is Glovia delivery?

Glovia aims to provide fast delivery, especially inside Kathmandu. However, delivery time may depend on your location, vendor readiness, traffic, weather, product availability, and operational conditions.

7. Do you deliver outside Kathmandu?

Delivery coverage may depend on location and product type. Some products may be available only in selected areas, while others may be delivered outside Kathmandu through available delivery partners.

8. Can I order from multiple vendors at once?

Yes, you may be able to order products from multiple vendors through Glovia. In some cases, items from different vendors may arrive separately depending on stock, location, and delivery process.

9. How do I know if a product is genuine?

Glovia works with vendors and sellers to maintain product quality and trust. Vendors are required to list genuine and legally sellable products. If you receive a suspicious, expired, damaged, or wrong product, contact us with proof so we can review it.

10. What should I do if I receive a wrong product?

Contact Glovia within 24 hours of delivery with your order ID, photos or videos of the product, packaging, and a clear explanation. After review, we may arrange a replacement, return, refund, or another suitable solution.

11. What should I do if my product is damaged?

Please report the issue within 24 hours of delivery. Do not throw away, use, or further damage the product before our review is completed. Clear photos or videos help us resolve the issue faster.

12. Can I return opened cosmetics or skincare products?

Usually, opened cosmetics, skincare, personal care, hygiene, wellness, grocery, and perishable products cannot be returned due to safety and hygiene reasons unless they were wrong, expired, damaged, or defective at the time of delivery.

13. How long does a refund take?

Once approved, refunds may take 3 to 10 business days depending on the payment method, bank, wallet provider, vendor confirmation, and internal review process.

14. What payment methods are available?

Glovia may support payment options such as cash on delivery, QR payment, mobile banking, digital wallet, online payment, or other available payment methods depending on order type and location.

15. Can I cancel my order?

You can request cancellation before the order is dispatched or handed over for delivery. Once the order is already dispatched, cancellation may not be possible and the request will be handled according to our Return and Refund Policy.

16. Why was my order cancelled?

Orders may be cancelled due to product unavailability, wrong pricing, payment failure, delivery restrictions, suspicious activity, incorrect customer details, or vendor-side issues.

17. Are discounts and coupons refundable?

Discounts, coupons, flash sale benefits, and promotional offers are usually not refundable or exchangeable for cash. If a refund is approved, the refund amount may be based on the actual amount paid by the customer.

18. Can I become a vendor on Glovia?

Yes. Stores, brands, sellers, and business owners can contact Glovia to apply as vendors. Approval depends on business details, product category, quality standards, documents, and marketplace requirements.

19. What documents are needed to become a vendor?

Glovia may request business name, owner details, contact details, business address, PAN/VAT details if applicable, bank/payment details, product category, and any other information required for verification.

20. Can vendors sell any product?

No. Vendors can only sell products approved by Glovia. Fake, expired, illegal, unsafe, misleading, restricted, or banned products are not allowed on the platform.

21. Who is responsible for product quality?

Vendors are responsible for the products they list and sell. Glovia also monitors marketplace quality and may remove vendors or products that violate our policies or harm customer trust.

22. What happens if a vendor sends a wrong or expired product?

Glovia may review the issue, support the customer, deduct related costs from vendor settlement, remove the product, suspend the vendor, or take further action depending on the seriousness of the issue.

23. Can I give reviews on products?

Yes, customers may share reviews, ratings, and feedback. Reviews should be honest, respectful, and related to the actual product or shopping experience.

24. Can Glovia remove reviews?

Yes. Glovia may remove fake, abusive, misleading, promotional, offensive, repeated, or unrelated reviews to keep the platform fair and useful for everyone.

25. What if I face a payment issue?

Contact us with your payment proof, order details, transaction ID if available, and contact number. We will verify the payment status and help resolve the issue.

26. Is my personal information safe with Glovia?

Glovia uses customer information mainly to process orders, provide support, improve service, communicate updates, and manage marketplace operations. For more details, please read our Privacy Policy.

27. Why do prices change sometimes?

Product prices, discounts, stock, and offers may change based on vendor updates, campaigns, stock availability, market conditions, or technical corrections.

28. What if the product image looks different from the actual product?

Product images are for reference. Packaging, color tone, size appearance, or design may slightly differ from the actual product. However, if the product is clearly different from what was described, you can report it for review.

29. How can I contact Glovia?

You can contact Glovia for support, complaints, vendor onboarding, returns, refunds, or general questions using the details below:

Glovia Marketplace Pvt. Ltd.
Address: Kumarigal, Kathmandu, Nepal
Phone: 9700003327
Email: [email protected]
Website: www.gloviamarket.com

30. What makes Glovia different?

Glovia is built to make local online shopping feel faster, cleaner, and more trustworthy. Our goal is to bring multiple vendors, useful categories, smoother delivery, and better customer support together in one modern marketplace.